Retail Operations Manager

A passion for helping people and attention to detail are the hallmarks of your success. Join a team where you can make a difference.

Sodexo is seeking a Retail Operations Manager for Southern Connecticut State University located in New Haven, Connecticut. Sodexo is proud to partner with Southern CT State University and has an exciting opportunity for a Director of Retail Operations. The Retail Operations Manager will be responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers. This position will oversee both Internal and National Retail Brands in a unionized environment.

Key Duties

• Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.
• Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.
• Manages cash handling protocols & control procedures according to Sodexo policies.
• Maintains client satisfaction for food quality & customer service.
• Accountable for the execution of service quality by maintaining the highest level of delivery.
• Supervises day-to-day work activities of food service workers, supervisors & managers.
• Lead frontline teams, mentoring them in accurate cash handling, operations, open and closing processes; and/or
• Train and manage department HACCP Safety Programs, Sodexo programs and daily operation standards.

Is this opportunity right for you? We are looking for candidates who have: 

• a history of strong leadership and excellent communication skills;
• prior experience promoting national brands with clients and customers in a campus environment; and/or
• proven client relationship and customer service skills.
  

Not the job for you?
We offer Food Service Management and Retail Management positions in a variety of business segments, including Corporate, Schools, Campus, Energy and Resources, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Working for Sodexo:
At Sodexo, you will find the ingredients for a great career in food service management specializing in Retail Management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry. 

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 3 years
Basic Functional Experience - 3 years of experience in retail operations

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.