Retail Food Manager 2

Work for a company that cares for its people and offers opportunities for personal growth!

Sodexo is seeking a Retail Food Manager 2 for their Yale New Haven Hospital, York Street Campus in New Haven, CT.

The Retail Food Manager will oversee front and back-of-house retail operations and manage a team of approximately 30 union, frontline staff. Responsibilities include retail menu and promotion development, cash handling and driving retail sales.

Must have prior retail operations/food management experience in a healthcare setting. 

The successful candidate for this role will:

• motivate, coach, mentor and develop frontline (hourly-paid), staff;
• provide stellar customer service;
• oversee cash handing processes, and POS programming and maintenance;
• ensure company food and physical safety programs and standards are followed;
• conduct retail brand standard audits (in-house and national brands);
• maintain integrity of retail branded concept standards (national and in-house brands);
• manage the opening and closing the operation as well daily retail food service operations;
• ensure all needed signage (including digital) is in place;
• manage vendor relationships and compliance; and/or
• maintain all product merchandising, marketing, and ordering standards are in place.

Key Duties:

• ensure there is a zero-harm mindset for ourselves, our customers, our food & employees
• direct daily operations of food quality & customer service in a retail food operation that may include branded concepts and ensuring that employees have appropriate equipment, supplies and resources
• manage cash handling protocols & control procedures according to Sodexo policies
• maintain client satisfaction for food quality & customer service
• be accountable for the execution of service quality by maintaining the highest level of delivery
• supervise day-to-day work activities of food service workers, supervisors & manager

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Employees who work at this location are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - High School Diploma or GED or equivalent
Minimum Management Experience - 1 year