Retail Food Operations Manager

Sodexo is seeking a dynamic and experienced Retail Food Operations Manager to join our team at the University Hospital of Brooklyn-SUNY, a 350-bed acute care hospital in Brooklyn, NY.

The Retail Food Operations Manager will function as the director of all retail operations for the unit, oversee the daily operations of our food services, ensuring high standards of quality, service, and customer satisfaction.

Key Responsibilities:

• Manage the daily operations of the hospital’s retail food services, including cafeterias and coffee shops (may be responsible for overseeing more than one specific operation within the unit).
• Oversee approximately 75 union Sodexo staff, ensuring effective team management and compliance with union agreements.
• Ensure compliance with health and safety regulations and company policies.
• Develop and implement strategies to improve customer satisfaction and operational efficiency.
• Train, mentor, and supervise staff, fostering a positive and productive work environment.
• Monitor financial performance, including budgeting, forecasting, and cost control.
• Collaborate with hospital administration and other departments to align food services with the hospital’s goals and objectives.
• Maintain high standards of food quality, presentation, and service.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in high-volume retail operations management.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to build strong relationships with union employees and manage union staff effectively.
• Highly organized with the ability to handle high-volume food retail management.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in Microsoft Office and other relevant software.

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.   

Not the job for you?
At Sodexo, we offer Food Service Management and Retail Management positions in a variety of business segments, including Corporate, Schools, Universities, Energy and Resources, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years