Food Operations Manager 2

At Sodexo we believe that Quality of Daily Life contributes to the progress of individuals and the performance of organizations. Use your passion for service to create a positive impact and make a difference in the communities we serve!

Sodexo is seeking a Food Operations Manager 2 for NYC Health + Hospitals/Gouverneur, a 295 bed long and short term sub-acute rehabilitation and long-term care facility located on the lower east side of Manhattan, conveniently close to Brooklyn and public transportation. 

The Food Operations Manager 2 at this location will manage a unionized team of approximately 30 dietary aides and 3 supervisors for food and nutrition within the unit. This role provides direction to patient meal services to ensure customer satisfaction and retention for the company. 

The successful candidate will:

• regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance;
• have oversight of the patient Services area, patient food service production, and diet office;
• ensure excellence in service quality and delivery schedules;
• act as the liaison between the dietitians, nursing managers and the units. This role will participate in patient safety, patient experience initiatives;
• work with the diet office to review and address any patient menu/meal concern;
• daily patient meal rounding;
• identify process improvement initiatives and oversee the implementation;
• employee training for compliance, safety, sanitation, customer service and HR Functions;
• ensure and drive efforts for Gold Check Standards & HACCP guide lines;
• work with the culinary team staff to address any customer complaints or issues relative to food items

Is this opportunity right for you? We are looking for candidates who have:

• union management experience;
• 2+ years lead food management experience with a focus on patient services and satisfaction;
• have the ability to be creative and innovative;
• have a strong working knowledge of food safety and sanitation guidelines;
• have a commitment to quality and customer service;
• have excellent leadership and communication skills;
• provide direction, guidance, and supervision of patient hospitality employees at patient care units;
• serve as senior and primary representative of patient care activities

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.   

Not the job for you?
At Sodexo, we offer Food Service Management and Retail Management positions in a variety of business segments, including Corporate, Schools, Universities, Energy and Resources, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.