Senior Director Health, Safety & Compliance Operations – Airline Lounges

Senior Director of Health, Safety & Compliance Operations – Airline Lounges

This is a remote position with up to 75% travel initially and thereafter up to 50%

Highly prefer candidates that reside in Atlanta or Charlotte.  

Will also consider candidates on the East Coast or Centrally located near a major airport hub.

Away from the hustle and bustle of the airport, the airport lounges are dedicated spaces for elite passengers to relax, rejuvenate and enjoy chef created dishes or order from the full-service bar which serves premium wine and spirits.

Sodexo Live! is seeking to add a Director of Operations – Airline Lounges to support an established prominent client. Reporting directly to the VP of Operations, you will oversee and direct the culinary food and beverage operations for our large, multi-site client, ensuring successful operations and strong client relationships. This role will have ~ 5 direct reports (Executive Chefs, Facility Managers, Marketing, Safety & Beverage Manager).

The Director of Operations will oversee culinary lounge operations in multiple cities throughout the country (New York, Charlotte, Atlanta, Denver, Los Angeles, and London). Responsibilities will focus on health and safety culture. Position will have direct responsibility for all health, safety, and cleanliness performance, including audits and compliance.

• Build and maintain strong client relationships promoting the Clients for Life philosophy'.
• Work proactively with clients and Sodexo Live! Vice President of Operations and wider Leadership team including in all matters relating to contract and account operations to establish, maintain and grow a solid and mutually beneficial business relationship.
• Steer and enhance quality standards ensuring compliance with health and safety regulations and KPI performance.
• Conduct audits, analyze data, and create action plans based on findings to continually improve Sodexo’s performance.
• Conduct client or contract specific reporting and analysis to ensure meeting or exceeding standards and KPIs and identify areas of opportunity and create a plan and partner with leadership team to implement.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Superior leadership and organizational skills. Plus, a proven track record ideally within the airline lounge arena, and/or within top tier hotels, cruise lines or similar food and beverage experience with a focus on exceptional high-end hospitality and elevated service standards.

• Thorough knowledge of food safety and public health codes. Such as Servsafe certified as well as working knowledge of HACCP and experience with Health & Safety audits and regulatory compliance.

• A compelling and energetic executive presence along with a great attention to detail and the ability to excel within the client team environment to work both horizontally and vertically within both organizations.
• Knowledge of the latest trends and innovations to drive client value and generate bold, creative ideas to improve performance and process.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement: Bachelor’s Degree or equivalent experience
Minimum Management Experience: 0-7 years
Minimum Functional Experience: 7 years