Patient Experience Manager 2

Sodexo is seeking a Patient Experience Manager 2 who will support the FMOL healthcare system in the Baton Rouge/Lafayette, LA region, requiring travel across multiple locations. This role involves managing patient satisfaction initiatives, fostering a customer-oriented culture, and ensuring positive experiences. Responsibilities include training staff, providing constructive feedback, and implementing patient-focused programs. The ideal candidate will be outgoing, friendly, and have a strong commitment to excellent service. Experience in food and environmental services is a plus. The role is client-facing, requiring effective communication and collaboration to continuously improve patient care and service delivery across all departments.

This individual will need to travel between site locations, a valid driver’s license and acceptable driver’s license record check is required.

• develop and maintain client and customer relationships (i.e., comfortable in c-suite settings where communication skills are imperative when serving as top level site management)
• develop strategic plans 
• ensure HACCP, regulatory and standards compliance
• have daily interaction with employees, patients, their families and clinical team to ensure patient satisfaction
• create a positive environment
• ensure Sodexo standards are met.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively 
• can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service 
• are enthusiastic and confident
• ability to drive employee success to enhance the value of the environmental and food & nutrition team I
• prioritize tasks and exhibit flexibility to take on additional responsibilities as needed.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement: Bachelor’s degree or equivalent experience
Minimum Functional Experience: 3 years