Director, Soft Services

Sodexo is seeking a Director, Soft Services for a life science client in Rahway, NJ. This position will function as the Soft Services Team Lead and involves overseeing non-technical facilities management services, including custodial, landscaping, pest control, security, and snow removal. The Soft Services Team Lead ensures the efficient delivery of these services, coordinating with service providers, managing budgets, and implementing policies and procedures to maintain high standards of cleanliness, safety, and comfort. This position plays a vital role in fostering positive relationships with all stakeholders, including staff, tenants, contractors, and suppliers, while ensuring the facility meets the needs of the organization and its occupants.

SodexoMagic 

SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin “Magic” Johnson, and Sodexo. As a certified minority company, we deliver food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges and universities and aviation lounges. This strategic alliance between Magic Johnson Enterprises and Sodexo, Inc., enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve. 

• Oversee daily Soft Services operations, including grounds, housekeeping, landscaping, pest control, and snow removal across multiple sites in Rahway, NJ and surrounding areas.
• Measure team performance, implement productivity improvements, and design service schedules and routines for efficient operations.
• Monitor security services, coordinate internal security personnel, and conduct inspections to ensure a safe, high-quality workplace.
• Support technology implementation, recommend improvements, and track customer feedback to drive service enhancements and maintain satisfaction.
• Manage financial performance, including monthly P&L preparation, budgeting, and reporting to ensure cost-effective service delivery.
• Build strong client relationships through regular meetings, performance reviews, and continuous improvements to exceed SLAs, enhance service quality, and maintain compliance with safety and operational standards.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Bachelor’s degree in facilities management, business administration, hospitality, or a related field.
• Over 6 years of experience in facilities management, with a focus on soft services, ideally in a life science environment.
• Strong leadership and communication skills, with experience managing in-house contractors and collaborating with diverse stakeholders.
• Proficiency in Microsoft Office, Power BI, Smartsheets, and facilities management software applications.
• Knowledge of health and safety regulations, environmental sustainability practices, and risk management principles.
• Proven ability to manage budgets, control costs, and maintain service quality while building strong client relationships. Fluency in Spanish is strongly preferred.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years