Patient Experience Manager 2

Let patient satisfaction drive you toward success.  

Sodexo has a fantastic opportunity for a highly passionate, experienced, organized, and disciplined individual with a strong commitment to patient experience to join our team at Penn Presbyterian in Philadelphia, PA. The Patient Experience Manager will support the on-site Director. The successful candidate will be responsible for system management of the EMR, patient experience software, standards of practice, training, and orientation. Responsible for strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions. Hours are generally Sunday-Thursday, 10:30am-7:00pm (schedule may vary per needs of business).  

• Implement performance improvement and quality assurance programs targeted to improve customer satisfaction.
• Interact with patients and the nursing staff.
• Customer Service Training for our front-line staff
• Conducting patient ready room inspections and patient surveys

• Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
  • Ensures compliance with all regulatory agencies (CMS, JCAHO)
  • Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
  • Works closely with on-site management team to reach operational goals
  • Provides recognition for employee when programs are implemented with success
  • Compose patient satisfaction reports as needed to management.
  • Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
• Previous experience working in a high-volume facility
• Strong management skills, preferably in health care 
• 2-4 years of management experience preferred.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement: Bachelor’s degree or equivalent experience
Minimum Functional Experience: 3 years