Great opportunity awaits you in Sodexo Health Care! Apply Today!!!
Sodexo is seeking a Patient Services Manager 2 for Suny Downstate University Medical Center in Brooklyn, NY. Suny Downstate University Medical Center is a 250-bed acute care hospital that serves the needs of nearly 3 million people.
The Patient Services Manager 2 will report to the General Manager, manage and train a team of approximately 25 frontline union staff, while utilizing an EFY (Expressly for You) in-room patient dining program. Our ideal candidate will have strong patient service experience, patient rounding, sanitation, CBORD skills, and the ability to work in a team driven environment.
Healthcare and Union Management Experience Preferred!
The successful candidate in this role will:
regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance;
have oversight of the patient Services area, patient food service production, and diet office;
ensure excellence in service quality and delivery schedules;
act as the liaison between the dietitians, nursing managers and the units. This role will participate in patient safety, patient experience initiatives;
work with the diet office to review and address any patient menu/meal concern;
daily patient meal rounding;
identify process improvement initiatives and oversee the implementation;
employee training for compliance, safety, sanitation, customer service and HR Functions;
ensure and drive efforts for Gold Check Standards & HACCP guide lines;
work with the culinary team staff to address any customer complaints or issues relative to food items
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
More extensive information is provided to new employees upon hire.
Is this opportunity right for you? We are looking for candidates who have:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.