Vice President of Operations

Sodexo's Healthcare segment is seeking a Vice President, Operations for SSM Health in St. Louis, MO.  This role has full accountability for our client organization relationships which includes multiple contracts, services, and locations.

 

Sodexo is the premier client partner in delivering high-quality and intuitive solutions to healthcare organizations through operational excellence and innovative solutions. As we continue to grow and evolve, we are seeking a forward-thinking Vice President, Operations to lead the development and execution of our operational strategies. This key leadership position requires a strategic visionary with experience navigating client solutions, building C-suite relationships, and leveraging data to drive decision-making. 

 

This is a hybrid position, requiring ~50% travel. Candidates must live in a commutable distance to St. Louis, MO. Relocation assistance available.

Position Summary:

As the Vice President of Operations, you will be responsible for leading the organization’s operational strategy, enhancing client relationships, and ensuring operational excellence across our support services. You will leverage your financial acumen and data-driven decision-making skills to navigate complex client solutions, drive organizational change, and implement strategies that enhance performance and accountability. Your leadership will help ensure we deliver best-in-class services, driving both client satisfaction and financial success.

 

Key Responsibilities:

 

• Strategic Leadership: Develop and execute strategic initiatives that drive operational performance and align with organizational goals, with a particular focus on support services such as Foodservice and Environmental Services (EVS), as well as others.
• Client Solutions & Relationship Management: Build and sustain strong relationships with C-suite clients and key stakeholders, providing tailored solutions to meet their needs and ensuring ongoing satisfaction and retention.
• Change Management: Foster a culture of change, guiding the organization through transformative initiatives that improve operations, drive efficiency, and enhance service delivery.
• Financial Stewardship: Lead financially driven decision-making to ensure that strategic initiatives are not only operationally sound but also financially sustainable. Ensure profitability and cost-effectiveness in all support service operations.
• Operational Excellence: Oversee the implementation of best practices, processes, and performance standards to achieve operational excellence in support services, ensuring high-quality and efficient delivery of services.
• Data-Driven Decision Making: Utilize detailed data analysis and operational metrics to drive decisions, enhance performance, and optimize operational processes. Provide actionable insights to stakeholders across the organization.
• Accountability & Results: Set clear expectations, establish key performance indicators (KPIs), and hold teams accountable for delivering results. Maintain high standards of accountability, ensuring all operational goals are met.
• Leadership Development: Foster a culture of leadership development by identifying, mentoring, and cultivating the next generation of leaders within the organization, ensuring a sustainable leadership pipeline.
• Collaboration: Work closely with other senior leaders to ensure seamless integration of client solutions and operational strategies across departments, driving cross-functional alignment and effectiveness.

 

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field (Master’s preferred).
• 10+ years of progressive leadership experience in strategic operations, client solutions, and support services management, preferably in healthcare settings.
• Strong experience in building and maintaining C-suite client relationships, with a focus on solution-driven outcomes and business growth.
• Demonstrated success in driving change management initiatives and cultivating a culture of operational excellence, accountability, and continuous improvement.
• Strong financial acumen with experience managing budgets, optimizing resources, and ensuring financial sustainability in support service operations.
• Expertise in data analysis, leveraging detailed data to inform decision-making and operational improvements.
• Excellent communication, leadership, and interpersonal skills, with the ability to collaborate and influence at all levels of the organization.

 

If you are a results-driven, financially savvy leader with a proven track record of building relationships, managing complex operations, and driving excellence, we invite you to apply for the Vice President, Strategic Partnerships position. Join us in shaping the future of healthcare support services.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor's degree or related equivalent experience
Minimum Management Experience -10 years managerial experience
Minimum Functional Experience - 10 years relevant functional experience