Retail Manager 3

Sodexo is seeking an experienced Retail Manager to oversee food service retail operations at ChristianaCare Wilmington Hospital in Wilmington, DE. The Retail Manager will ensure an exceptional dining experience for patients, visitors, and staff. This role oversees all retail food services, driving operational efficiency, enhancing customer satisfaction, and fostering a culture of excellence in service and quality.  

As part of ChristianaCare, one of the nations leading healthcare organizations, Wilmington Hospital is a teaching hospital that plays a vital role in training future healthcare professionals. ChristianaCare has also been recognized as one of "America's 100 Best Hospitals" by Healthgrades. 

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.

• utilize Sodexo operational standards and solutions to ensure consistency, efficiency and quality of retail services
• own and drive the operational excellence of the retail department and communicates a clear sense of strategy and purpose
• develop and execute retail initiatives to drive sales growth and achieve retail revenue forecasts
• anticipate client needs and provide subject matter expertise

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• passion for exceptional customer service, attention to detail and be extremely client driven
• the desire to promote the retail department and increase sales
• the ability to work tactically and strategically in the unit with clients and customers
• a proven track record of success in growing relationships both internally and externally to position the retail department as a department of choice
• the ability to promote team success at every level and be a true leader

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations