Patient Services Manager 2

Sodexo is seeking a Patient Services Manager 2 for Penn State Health Lancaster Medical Center, located in Lancaster, Pennsylvania. Penn State Health Lancaster Medical Center is a 136-bed, five-story facility, our fifth acute care hospital, is foundational to Penn State Health’s community access strategy designed to ensure that the communities we serve are within 10 minutes of our primary care providers, 20 minutes of our specialty care services and 30 minutes of a Penn State Health acute care hospital.

As the Patient Service Manager, you will provide oversite to the hospital's Diet Office personnel to ensure that all nutrition/food regulatory requirements are being achieved in operations. He or she will be the conduit between patient tray line and clinical components of compliance. 

• Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction.
• Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.
• Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.
• Accountable for the execution of service quality and ensures customer and client satisfaction.
• Conduct patient rounding
• Host monthly diet education classes with Nutrition Assistants
• Be the onsite expert for the patient ordering system

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Excellent computer skills with experience programing nutrition software required.
• Strong project management experience.
• Strong understanding of regulatory compliance including Title 22, JACHO, and CMS.
• Previous management level experience and ability to engage and build strong relationships with client management.
• Ability to manage multiple priorities.
• Professional communication skills.
• Passion for a high level of customer service.
• Strong attention to company policy, standards, and regulations.
• Ability to work in a collaborative environment.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.