Clinical Nutrition, Patient Services Manager

How far will your ambition, talent, and dedication take you? 

Sodexo seeks a Clinical Nutrition Patient Services Manager to join its team at USC Verdugo Hills Hospital in North Glendale, CA.

USC Verdugo Hills Hospital, part of Keck Medicine of USC, has been serving the needs of patients in the cities of Glendale and La Cañada Flintridge, as well as the surrounding Foothill communities of Southern California for more than 40 years.   

After 12 months, you will receive 4 weeks’ vacation + 3 personal days!
Money toward continuing education events!
Up to $5000 tuition reimbursement annually!

Free meals!

Reporting to the Director of Food Services, the ideal candidate will;

• Provide leadership and direction for the nutrition care program for patients, residents, and clients in delivering our contractual agreement with the client.
• Manage the Clinical Nutrition Department, overseeing 4 Registered Dietitians and the Patient Food Services team of 25 members, including  the call center, host hostesses, and tray line
• Be Directing and developing patient care programs.
• Maintain a prominent role, interact with clients, and represent the department on hospital-wide medical staff, nursing, and interdisciplinary committees
• Play an integral role with a mission to exceed client satisfaction through the application of Sodexo programs, and Lead and drive Performance Improvement and Quality Management projects
• Be self-directed, flexible, and a team player with excellent time management, verbal, and written communication skills
• Takes initiative, is innovative, and passionate about nutrition and elevating our practice
• Be responsible for meeting DNV/state/federal and company standards

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• A registered dietitian credential with leadership experience, acute care clinical, and food service experience  
• Prior management experience and/or demonstrated leadership skills
• Preferably have an advanced degree, Master's, and/or advanced certification(s)
• Experience with various patient populations with the ability and desire to maintain clinical skills
• Experience in implementing performance improvement and quality assurance programs targeted to improve nutrition services,  menu quality, and increase patient satisfaction
• The ability to interact with patients and be the primary liaison for the clinical (physicians, nursing, speech therapy, and pharmacy) and food service teams
• Ensures compliance with Sodexo operating policies and procedures and works to maintain those standards
• Accountability for service quality and ensuring customer and client satisfaction
• Solid clinical experience for patient rounding and service recovery
• Proven ability to interact with patients, food service, and the clinical team to accommodate food allergies and special diets  

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement:

Master's degree with completion of required coursework and supervised practice as dictated by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) 

For those eligible for the registration exam prior to 1/1/24:

Bachelor's degree with completion of required coursework and supervised practice as dictated by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) 

Credentials Requirement:

Meets eligibility requirements for Registered Dietitian Nutritionist (RD/RDN) by the Commission on Dietetic Registration (CDR) and will become registered within 120 days of hire.  In some states and/or facilities the RD/RDN credentials is required at the time of hire
Certification/licensure as required by state(s) of practice. In some states and/or facilities state certification/licensure is required at the time of hire

Minimum Management Experience: At least 13 months experience supervising and directing people and other resources to achieve specific end results within limited timeframes.

Minimum Functional Experience: 3 years as experienced practitioner able to work unsupervised and provide professional supervision to developing practitioners