Senior Director, HTM Program Management

Are you ready to lead a dynamic team and drive excellence in Health Technology Management? Sodexo is seeking a Senior Director for our HTM Program Management, a pivotal role that ensures high standards of service delivery, regulatory compliance, and risk mitigation. This individual will lead our North American team and can reside anywhere in the continental U.S.  The role will provide the opportunity for remote work from a home office with travel to our client sites across the nation.  Anticipated travel is approximately 30% of work time.  

Key Responsibilities: 

Independent Oversight:  
Lead our HTM operations with autonomy, ensuring rigorous quality standards and preventing operational missteps that could impact Sodexo’s brand and financial standing.

Risk Identification and Mitigation:
Provide critical oversight of our quality program, partnering with operations to identify service gaps, mitigate risks, and align with industry standards and client expectations.

Process Improvement and Operational Efficiency:
Drive continuous improvement initiatives across HTM operations, enhancing efficiency and effectiveness.

Regulatory Compliance and Certification Maintenance:
Oversee our regulatory compliance program and Quality Management System, including maintaining our ISO 13485 certification, essential for competitive positioning and client trust.

Product and Service Differentiation:
Manage and evolve value-added offerings such as capital planning, Real-Time Location Systems (RTLS), equipment disposition, and future service innovations.

Strategic Collaboration:
Collaborate with the Head of HTM and VP of Operations to enhance service delivery and operational efficiencies.

Supplier Quality Management:
Lead our supplier quality program, vetting vendors, ensuring compliance, conducting quarterly business reviews, and working with Procurement to address underperforming vendors.

Separation of Duties and Governance:
Maintain proper governance by being the sole authority to add new suppliers, ensuring clear separation between operations and procurement.

Quality Management:

• Develop and implement a strategic plan for a robust quality management system, including ISO 9001 and 13485.
• Ensure compliance with policies and procedures through direct oversight of data entry and CMMS database management.
• Drive continuous improvement of policies and procedures to enhance lean practices and quality.
• Provide strategic leadership for onsite quality auditing programs, including mock audit preparedness.
• Refine the CTM SDX Gold Check Program to align with the quality management system.
• Create operational dashboards to drive consistency, transparency, and standardization across the enterprise.

Regulatory Compliance:

• Oversee the Sodexo HTM regulatory compliance program.
• Represent Sodexo HTM to external agencies, driving compliance and change within TJC, CMS, FDA, etc.
• Ensure 100% adoption of regulatory compliance in operations.
• Manage policies and procedures to comply with regulatory standards and best practices, including AEM and risk-based maintenance programs.
• Lead the creation of a centralized alert and recalls program to ensure FDA compliance.
• Manage the Sodexo HTM Medical Equipment Management Plan.
• Ensure all accreditations with state and federal agencies/guidelines.

Product Management:

• Oversee ancillary product offerings, including capital planning and PEMS.
• Partner with Marketing and Operations to develop and implement new product offerings in response to changing healthcare needs.
• Create, develop, and launch training materials for new product offerings.
• Lead the testing process for new product offerings.
• Document results and collaborate with Marketing and Operations to develop case studies and proof points.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Critical Competencies:

• Leadership skills to translate vision into practical, actionable, measurable, and cost-effective approaches.
• Proven success in leading and managing change.
• Market industry knowledge and strong business agility.
• Strong operations focus and experience.
• Demonstrated fiscal management expertise.
• Client/customer focus and operational excellence.
• Ability to quickly analyze data and draw conclusions.
• Proven ability to build effective teams and develop people.
• Strong business communication skills (written and verbal).
• Negotiation, influencing, and problem-solving skills.
• Ability to interpret and analyze financial information, including understanding financial data and accurately interpreting financial statements and reports.

Education, Work Experience & Certifications:

• 10+ years of experience in healthcare technology management, including 5+ years in an executive leadership role.
• Bachelor’s degree or equivalent experience.
• Six Sigma Black Belt (preferred).

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor's Degree or equivalent experience

Minimum Management Experience - 10 years

Minimum Functional Experience -10 years experience in program development and implementation.