Retail Manager 3

Sodexo is hiring for a Retail Manager 3 for Mount Auburn Hospital in Cambridge, MA.  In this role you will lead a team of approximately 12 hourly associates and work Monday through Friday, daytime hours. This account is a busy, high volume food service department focused on achieving the highest level of customer satisfaction; a great place to showcase your leadership and retail expertise!

Mount Auburn Hospital is affiliated with the Beth Israel Lahey Health.  Beth Israel Lahey Health is a health care system that brings together academic medical centers and hospitals, more than 4,700 physicians and 39,000 employees in a shared mission to expand access to care and advance the science and practice of medicine through groundbreaking research and education.

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.

• have oversight of day-to-day operations for food retail areas (cafeteria, coffee shop/Starbucks, and micromart)
• oversee cash handing processes, and POS programming and maintenance
• deliver high quality food service while engaging with customers
• ensure all needed signage (including digital) is in place
• provide excellent customer service – leading a team while maintaining a clean, safe environment;
• train and manage department HACCP Safety Programs, Sodexo programs and operation standards

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• food management experience with a focus on front of the house retail operations
• has strong understanding of POS systems, cash handling management and computer software 
• can manage multiple priorities while maintaining a high level of customer service

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations