Director II, Customer Support Services

Sodexo has an exciting opportunity for Director II, Customer Support Services, to join our team. This position works with Operations leadership to understand and align strategies to achieve their business and operational goals. This position requires travel up to 25%.

This is a remote position. Candidate must reside with western portions of the United States.

Key responsibilities include:

• Align with Segment Strategies to direct and manage the team in support of overall compliance, growth and financial outcomes.
• Utilize strategies to direct and manage the team in support of segment business goals aligned with Supply Management objectives. 
• Develop, manage and maintain all aspects of customer relationships, including expansion of the web of influence and developing internal operational strategies to drive the achievement of financial goals.
• Participates with executive team in strategy development and ongoing operational enhancements
• Ensure compliance with retail initiatives and BOOST program
• Builds, develops and manages highly effective teams.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Key qualifications include:

• Bachelor’s degree or equivalent experience
• Minimum 7 years management experience
• Demonstrated experience in strategy development and implementation
• Possess strong leadership and communication
• Ability to promote and enhance a team environment
• Industry experience in outsourced food service environments
• Strong technical acumen – databases, data acclimation

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 7 years
Minimum Functional Experience – 7 years