Collections Specialist

Sodexo is seeking a Collections Specialist reporting to the Financial Shared Services Credit & Collections Lead in Cheektowaga, NY.  We need a natural problem-solver, who thrives on challenges. Who enjoys a high energy, fast paced environment.

• Reduce delinquencies by calling on delinquent accounts, monitoring accounts and reviewing assigned accounts to resolve and discrepancies.
• Use North America’s credit and collections processes, tools, standards and capabilities. 
• Liaison with internal and external customers as required and will provide action-oriented performance analyses in an efficient and transparent manner. 
• Optimize diligent cash collection through efficient use of collection tools and generated worklist/account queue.
• Contact clients or Accounts Payable offices regarding past due balance.  Understand their situation and work to resolve delinquency.
• Investigate and resolve client queries, discrepancies and disputes. 
• Document actions/progress within each client’s profile including appropriate coding, detailed and understandable notes, promises to pay and record required follow-up dates and actions. 
• Establish “Promises to Pay” and provide timely follow-up on payment commitments.
• Actively prioritize and organize work to ensure Service Level Agreement (SLA) objectives are realized.
• Promote strong collaborative relationships between the FSS Credit & Collection Team, Operations, Segment Finance, and other stakeholders.
• Request write-offs, reapplications and refunds appropriately.
• Escalate large collection issues appropriately.
• Support various project leadership initiatives to improve collections, cash flow, efficiencies and/or effectiveness.
• Provide backup support to teammates as needed.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Associates degree or equivalent experience in Accounts Receivables/Collections
• Experience with Microsoft Excel preferred
• Experience with collections software

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associates degree or equivalent experience in Accounts Receivables/Collections