Patient Services Manager 2

Sodexo is seeking a charismatic and results-driven Patient Services Manager 2 to lead patient experience and project management initiatives within the ECU Health Medical Center. Located in Greenville, the fastest-growing cultural hub of eastern North Carolina, ECU Health Medical Center is the heart of the ECU Health system. We have 974 licensed beds and are proud to offer extensive inpatient and outpatient services to more than 1.4 million people across 29 counties.   

*Candidates must achieve ServSafe Certification within 90-days of hire.*

• Serve as the Patient Experience expert, partnering with Operations Leaders to analyze data, identify trends, and drive measurable improvements.
• Conduct patient and nursing rounds, gather patient/ nursing insights, assess service delivery, and identify improvement opportunities.
• Develop and execute actionable strategies and project plans based on Press Ganey and internal performance metrics to elevate patient satisfaction and engagement.
• Build and maintain strong relationships with ECU Medical Center leaders, acting as the primary point of contact for patient experience performance and strategy.
• Collaborate with cross-functional teams, including Operations and Food Services, to ensure aligned service delivery and a seamless patient experience.
• Provide customer service training to frontline team members and management to ensure outstanding patient interactions.
• Oversee test tray completion, evaluate meal service quality, tray presentation, and ordering/ tray accuracy.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Experience in healthcare hospitality, patient experience, or food service management preferred.
• Strong leadership skills with the ability to train and motivate staff.
• Excellent communication and interpersonal skills.
• Ability to analyze service performance and implement improvements.
• Flexibility to work varying shifts, including weekends as needed.
• High energy, self-discipline, and the ability to thrive in a fast-paced, decentralized environment.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.