Patient Experience Manager 1

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day!

Sodexo is seeking a Patient Experience Manager to support nutrition services at Deaconess Health System in Newburgh, IN, Evansville, IN, and Henderson, KY.

We're seeking a candidate with a strong passion for cultivating relationships with patients and provide great customer service within the food service department.  This candidate should be capable of multitasking projects and a problem solver. A background in specialized diets or call center experience is a plus. 

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being

• Have a work history demonstrating strong client engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively
• Round with patients, collecting detailed data regarding their experience with a goal of improvement and patient centered solutions
• Serves as the liaison between support services, nursing, and other patient care leaders to enhance patient food service outcomes
• Can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service
• Work on projects as assigned by department

• Proficient in computer skills

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Excellent verbal, written and telephone communication skills
• Proven research and problem resolution skills
• Must be well organized and use effective time management
• Ability to work in a fast-paced team environment
• Ability to work under pressure and meet critical deadlines
• Excellent interpersonal skills
• Must be a self-starter and be proactive

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment