Environmental Services / Custodial Operations Manager 2

Use your best in class management skills to make a real impact on patient healing.

We are seeking an Environmental Services / Custodial Operations Manager 2 for UNC Health Southeastern Hospital, part of UNC Health System, located in Lumberton, NC. This unit has has over 300 licensed beds and will oversee a staff of 3 Managers, 3 Supervisors and approximately 80 FTEs. The lead candidate will work Day Shift and be responsible for the implementation of Environmental Services Sodexo programs & procedures. Employee engagement, patient satisfaction scores and bed turnaround time are some of the metrics this manager will be responsible for in their role.  

• Driving Patient Satisfaction Scores and attaining KPI results monthly, quarterly and yearly
• Provide a clean and safe environment for patients, visitors and staff for all areas of the operation.
• Works closely with the Infectious Control department. OR and other departments of the facility
• A strong focus on department initiatives
• Responsible for driving client satisfaction
• Is seen as a leader and can drive projects and initiatives through sound strategic methodology
• Effectively manage the Unit Operating System;
• Support a diverse and inclusive workforce. 

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• have experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery;
• have customer service and/or guest satisfaction skills in a health care or hospitality setting
• possess strong leadership skills and has the ability to work independently to drive programs and initiatives;
• monitor compliance and reach project target dates of completion;
• has experience effectively managing projects within agreed upon timelines;
• are results and safety driven;
• are proficient with computers and other technology.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services