Quality and Training Manager

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.

Sodexo is seeking a Quality & Training Operations Manager at Cape Fear Medical Center located in Fayetteville, NC. 

Cape Fear Valley Medical Center is a trauma level III acute care hospital and has 733 licensed beds with 78 rehabilitation beds.  This hospital is part of the Cape Fear Valley Health System and is the 8th largest health system in the state with 916 patient beds, serving a six-county region of Southeastern North Carolina and more than 935,000 patients annually 

• Oversee Sodexo safety and loss prevention programs, ensuring work environment is compliant. 
• Uphold the standards & procedures for handling & storage of hazardous materials, ensuring compliance with all government regulations.
• Drive client and patient satisfaction scores through monitoring of KPI's, quality assurance as well as metric reporting.
• Supervise day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.
• Establish a safe work environment for employees by providing safety-related training and equipment maintenance.
• Implement quality improvements, communicating them to employees;

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Have experience driving customer service and/or guest satisfaction results;
• Have in-depth knowledge of housekeeping systems and procedures;
• Have strong financial acumen and budget management experience; 
• Are proficient with computers and other technology
• Possess in-depth knowledge of Joint Commission, state and local guidelines.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 years

Minimum Functional Experience - 3 years of related experience, preferred in Human Resources