Retail Manager 2 (Hospital Gift Shop)

Sodexo is seeking a Retail Manager 2 (Hospital Gift Shop) for UMass Memorial Health, located in Worcester, MA.  The Retail Manager will oversee the retail operations for two gift shop locations - one at the University campus and the other at  the Memorial Campus.  In this role, you will report to the Area GM (Food Operations).  The Retail Manager works primarily daytime hours, with the flexibility needed for occassional weekend coverage for inventory and other business needs.

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.

• have oversight of day-to-day operations for both gift shop retail areas
• deliver high quality customer service
• maintain cleanliness and organization of retail store space
• lead hourly team, mentoring them in accurate cash handling, operations, open and closing processes

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• have demonstrated success with retail marketing and an eye for store layout/design
• have retail leadership experience
• has strong understanding of POS systems, cash handling management and computer software 
• can manage multiple priorities while maintaining a high level of customer service

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - High School Diploma or GED or Equivalent
Minimum Management Experience - 1 year