Patient Services Manager 1

Are you looking to grow your career with a stable organization that offers career advancement, competitive retirement plans, and a schedule that offers work-life balance?

Sodexo is seeking a Patient Service Manager 1 at Our Lady of the Lake Regional Medical Center located in Baton Rouge, LA. This strategic food service leader will direct and manage the patient feeding operations at this hospital with an average census of 400 patients. This Patient Services Manager will lead, mentor, and develop a team of frontline staff and supervisors in a kitchen environment. 

The Patient Services Manager will direct all patient services feeding operations and will be responsible for overseeing all aspects of the patient meal program to ensure compliance and improve the overall patient experience. We are seeking a charismatic and organized manager to support a team of 40-50 frontline staff and ensure client and patient needs are satisfied. 

• lead the daily operations of patient room service dining program.
• manage, schedule and train frontline team and supervisors.
• coordinate department safety and sanitation.
• ensure operating standards meet and exceed benchmarks.
• engage with employees and promote an inclusive culture. 
• evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction.
• oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery.
• collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience.
• perform tray assessments to ensure food quality and presentation and tray accuracy.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• management experience in the food service industry. 
• experience leading a team in a kitchen environment and enforcing safety & sanitation protocols. 
• natural ability to lead and build teams and foster engagement. 
• a background as a Registered Dietitian (RD), Dietetic Technician, and/or Certified Dietary Manager is a plus, but not required.
• excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies.
• passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily.
• knowledge of nutrition and specialized diets.
• experience with oversight of diet offices; and/or

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience