Patient Experience Manager 3

We are SodexoMagic!

SodexoMagic is the joint venture partnership between NBA Hall of Famer Earvin “Magic” Johnson and Sodexo. As a certified minority company, we deliver food, facilities management, and integrated services to corporations, healthcare facilities, K-12 schools, colleges and universities, and aviation lounges. This strategic alliance between Magic Johnson Enterprises and Sodexo, Inc., enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve.

Sodexo is seeking a Patient Experience Manager 3 at UnityPoint Health - Iowa Methodist Medical Center located in Des Moines, IA.

This individual is responsible for the execution of the patient room service program and managing a call center for both North memorial campuses. The position will use Sodexo tools and processes and integrate them with patient experience program at Unity Point to create a great patient experience. As a team Sodexo leaders will work with the staff of Unity Point to drive staff and patient engagement, while working with leadership both inside the department and within the hospital. 

• lead the daily operations of patient room service dining program
• rounding with patients and nurses to promote and improve patient satisfaction
• manage, schedule and train frontline team and supervisors
• coordinate department safety and sanitation
• ensure operating standards meet and exceed benchmarks
• engage with employees and promote an inclusive culture 

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• management experience in the hospitality, hotel, and/or food service industry
• exceptional interpersonal skills and a passion for providing exceptional customer service
• proven ability to meet and exceed the needs and expectations of customers, guests, patients, or clients 
• natural ability to lead and build teams and foster engagement 
• a background as a Registered Dietitian (RD), Dietetic Technician, and/or Certified Dietary Manager is a plus, but not required

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement: Bachelor’s degree or equivalent experience
Minimum Functional Experience: 3 years