Retail Manager 3

Sodexo is honored to partner with Unity Point Health as together we pursue their Mission to Empower patients to achieve their best health. It is an exciting time to join Sodexo's Leadership team, and if you are energized by improving the lives of the people we serve, then it is a fantastic time to be part of this dynamic partnership.

The Retail Foodservice Manager 3 provides leadership for both their management and hourly teams to drive best practice through the preparation of meals to their patients and guests. This position works closely with Hospital leadership, the community, and the other hospital departments to create strategic plans for the food service departments that align with Mission, Vision and Values of Unity Point Health. This individual is responsible for creating a cafe experience that is fun, innovative and full of variety that will drive retail satisfaction and revenue. This position works closely with the chefs to ensure high quality food and presentation as well as leading the catering program for the hospital. The position will use Sodexo tools and processes and integrate them with the programs at Unity Point to create great customer experience. As a team Sodexo leaders will work with the staff of North Memorial to drive staff and patient engagement, while working with leadership both inside the department and within the hospital.

The best qualified candidate is a food service professional who enjoys working alongside other healthcare leaders and the community to provide best practice in food and nutrition services that will deliver excellent patient care to those we serve. This manager will have a collaborative mindset, commitment to operational excellence standards, a willingness to coach and develop staff, openness to change and attentiveness with a responsive communication style that will encourage success in this position. Technical skills will include retail excellence in restaurants, cafes, coffee shops, marketing, planning and catering with high levels of proficiency with human resource activity, the development of staff, building relations with nursing leaders and have the ability to analyze data to leverage results for improvement using Sodexo tools and Microsoft Office products. This individual needs to have a passion to help grow our teams through effective communication and both team and individual development.

• motivate, coach, mentor and develop frontline (hourly-paid), staff;
• provide stellar customer service;

• oversee cash handing processes, and POS programming and maintenance;
• ensure company food and physical safety programs and standards are followed;
• conduct retail brand standard audits (in-house and national brands);
• maintain integrity of retail branded concept standards (national and in-house brands);
• manage the opening and closing the operation as well daily retail food service operations;
• ensure all needed signage (including digital) is in place;
• manage vendor relationships and compliance; and/or
• maintain all product merchandising, marketing and ordering standards are in place.
  
  

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization;
• possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service;
• exhibit flexibility to take on additional responsibilities as needed; and/or
• demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations