Patient Experience Manager 4

Join a team where your leadership, data expertise, and passion for patient satisfaction can make a measurable impact every day.

Sodexo is seeking a Patient Experience Manager 4 to support our partnership with Lehigh Valley Health – Cedar Crest in Allentown, PA. This on-site, client-facing role plays a key part in driving patient satisfaction across the Lehigh Valley Health Network.

This position is based at Cedar Crest but will require frequent travel across 12 hospital locations to provide support where it is needed most. The Patient Experience Manager will not have direct reports but will collaborate closely with site teams to elevate the patient experience.

Why Sodexo?

At Sodexo, we are committed to improving the quality of life for patients, families, and communities. In this role, you’ll have the opportunity to directly shape the patient experience across a large and respected healthcare system.

• Serve as the primary network resource to drive patient satisfaction and improve the overall patient experience.
• Attend client meetings to present on patient satisfaction, analyze Press Ganey results, and help tell the “patient experience story.”
• Translate data insights into action plans — guiding site teams on areas of focus and rallying efforts to strengthen patient-centered service.
• Use data analytics and PowerPoint presentations to clearly communicate results, trends, and recommendations.
• Support teams across multiple hospitals, with flexibility to shift focus to the areas of greatest need.
• Maintain a professional, positive, and engaging presence while working with both clients and internal teams.
• Participate in occasional evening or weekend activities if requested; however, the role generally follows a Monday–Friday, daytime schedule (approx. 8:00 AM–5:00 PM).

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Strong background in patient experience management, healthcare operations, or hospitality leadership.

• Excellent presentation and communication skills, with proven ability to speak confidently to clients and leadership teams.

• Data-driven mindset: ability to pull, analyze, and format data to create actionable insights.

• High level of professionalism, engagement, and the ability to inspire others around the patient experience mission.

• Willingness to travel frequently across a regional hospital network.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement: Bachelor’s degree or equivalent experience
Minimum Functional Experience: 3 years