Business Relationship Manager, Tech Data Digital Innovation

Sodexo’s Tech, Data, Digital and Innovation department is in search of a Business Relationship Manager, Tech Data Digital Innovation

Will develop and maintain strong partnerships with segment leadership to ensure technology strategies, solutions, and services align with business objectives and deliver measurable value.

The incumbent will develop and manage segment technology roadmaps, oversee innovation by working with internal tech team to support alignment, business growth, and ensure adherence to technology governance standards.

This is a remote position 

• Be the representative for our assigned business segments
• Develop an intimate relationship with the business representatives at the highest level of the segment: understand their strategy, provide insights when relevant (data based).
• Get a detailed understanding of the segment’s needs (field observations, market trends, competition survey…).
• Feed Enterprise Architecture with strategic insight, influence roadmaps and budget allocation.
• Anticipate any change prerequisites in order to maximize new processes and tools adoption, act closely with Business Process Owners (Group Platforms and Support Functions) and provide inputs to continuously improve processes.
• Measure user satisfaction (both internal and external users).
• Ensure compliance with  governance: contribute to build business cases and compute the actual ROI of the deployed solutions (close the loop with initial business cases).
• Promote Global solutions, defend affordable solutions (Total Cost of Ownership, change management).
• Capture opportunities for Proof of Concepts leveraging our innovation capabilities.
• Ensure transversal cooperation with other department activities, other BRM’s, Group Platforms and BPO’s.
• Demonstrate the technical and product knowledge and be able to explain the ROI in response to client bids.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Bachelor's degree or equivalent experience.
• Extensive expert knowledge of IT
• 8+ years’ experience in a similar role
• Proven experience managing Business-IT relationships in complex, matrix organizations in international environments.
• Broad functional exposure (Retail, Sales, Marketing, Finance, HR, IT, Supply Chain, Operations…)
• Broad knowledge of applications (i.e. EPM, CRM, SMM…) and technical standards (i.e. APIs, SSO…)
• Analytical skills 
• Program, Project (agile) and Demand Management (including PPM tools) experience
• Ability to build strong client relationships and deliver customer centric solutions.
• Team management experience and ability to “nudge”
• Ability to engage with business and C-level stakeholders, explaining technology in non-technical terms.
• Ability to develop and deliver multi-mode communication that convey a clear understanding of the unique need of different audiences to include active and attentive listening skills.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 7 years
Minimum Functional Experience - 7 years of experience in project management methods and financial budgeting