Patient Experience Manager 1

Sodexo is seeking a Patient Experience Manager at SSM Health St. Mary's Hospital located in Richmond Heights, MO. This strategic leadership role will oversee customer experience for the food and environmental services departments at this hospital

• improve and maintain high-level of patient experience with the patient room service dining program

• rounding with patients and nurses to promote and improve patient satisfaction
• help develop and train frontline teams and supervisors
• help oversee department safety and sanitation
• ensure operating standards meet and exceed benchmarks
• engage with patients, guests, staff, and nurses

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• leadership experience in the customer service, hospitality, and/or services industry
• exceptional interpersonal skills and a passion for providing exceptional customer service
• proven ability to meet and exceed the needs and expectations of customers, guests, patients, or clients 
• process improvement experience

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment