Senior Manager, Training Premium Experience and Hospitality

Sodexo Live! is seeking a Senior Manager, Premium Training & Experience, who will support our portfolio of exclusive first-class lounges across North America.  Our airport lounges are dedicated spaces for passengers to relax and rejuvenate while awaiting their next adventure. Join our team of experience makers and food fanatics and be part of creating memorable experiences!

Venues and events don’t just bring people together, they create exceptional moments and lasting memories. Sodexo Live! provides hospitality services to airport lounges, stadiums, arenas, convention and conference centers, zoos, museums, and more. Working at one of these locations is exciting and allows you to be part of creating memorable experiences for people.

As the Senior Manager, Premium Training, you will be responsible for developing and facilitating hands-on training for the Sodexo Live! Airport Lounge frontline teams and managers in premium lounges, as directed by the Vice President of Premium Services. Ideal candidates will be comfortable leading and working in service and possess exemplary experience in operational and people development, developing training guidelines and implementing them, creating and executing standard operating procedures, with a focus on luxury food and beverage in a restaurant, event space, or hotel operation.

• Function as the key driver in hospitality standards across lounge portfolios;
• Motivate, coach, mentor and develop frontline (hourly)/management staff;
• Have experience tracking regulatory metrics and unit training compliance;
• Possess advanced technical knowledge; be tech-savvy; tracking online training completions and virtual operations manual;
• Have excellent communication, presentation and facilitation skills;
• Build and maintain strong client relationships;
• Assist with opening and training of staff for new lounge business;
• Develop and innovate to promote improved performance within units;
• Create and maintain collaborative relationships with segment leaders;
• Monitor/maintain/manage finance and budget within established guidelines/parameters;

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• This position requires superior leadership and organizational skills. Candidates must have a proven training track record in a restaurant group, hotels, cruise lines or similar luxury food and beverage operation with a focus on exceptional customer service;
• Have superior knowledge of elegant dining platforms, beverage/bar and high-end service techniques; 
• Ideal candidate will have a compelling and energetic executive presence along with a great attention to detail and the ability to excel within the client team environment;
• Previous multi-site responsibility is essential;
• This position requires the candidate to be a strategic-thinking leader who can work independently and in partnership with a complex client organization;  
• Highly developed organizational skills, including the ability to manage multiple and often conflicting priorities, meet deadlines and proactively address training needs; 
• Strong communication with hourly team and Senior Management.
• The ability to travel between 60-80% depending on business needs; must reside locally to a hub airport.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 5 years   

Minimum Functional Experience - 5 years’ experience in project management, logistics, program administration, or a related field