Lead the Experience. Elevate the Everyday.
Sodexo is seeking a dynamic and customer-focused Retail Manager 2 to join our team at NewYork-Presbyterian Queens Hospital, a fast-paced, 535-bed, high-volume urban hospital located in Flushing, NY. This role offers an exciting opportunity to make a meaningful impact on patient, guest, and staff experience through high-quality retail food service.
Reporting to the General Manager, the Retail Manager 2 will oversee daily operations of multiple retail outlets within the hospital, managing a team of approximately 20 employees. This leader will ensure smooth service delivery, drive customer satisfaction, and uphold Sodexo’s standards for quality, safety, and innovation.
Lead and manage retail food service operations across designated outlets
Supervise, train, and develop a team of 20 frontline employees
Ensure compliance with food safety, sanitation, and regulatory standards
Monitor inventory, ordering, and cash handling procedures
Drive customer satisfaction through service excellence and engagement
Collaborate with the General Manager on operational goals and performance metrics
Implement Sodexo programs and initiatives to enhance retail offerings
Maintain a clean, safe, and welcoming environment for patients, staff, and visitors
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
More extensive information is provided to new employees upon hire.
2+ years of experience in retail food service management, preferably in healthcare or hospitality
Strong leadership and team-building skills
Excellent communication and customer service abilities
Proficiency in inventory systems, POS platforms, and Microsoft Office
Ability to work in a fast-paced, high-volume environment
Commitment to safety, quality, and continuous improvement
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Minimum Education Requirement - High School Diploma or GED or Equivalent
Minimum Management Experience - 1 year