Senior Manager, Client Enrollment & Adoption

Entegra is seeking a Senior Manager, Client Enrollment & Adoption to join their team. The Senior Manager, Client Enrollment & Adoption is responsible for ensuring our new clients are successfully enrolled and positioned for early success within Entegra’s Independent Business segment. This role bridges the gap between initial setup and long-term engagement, using scalable tools and proactive strategies to drive adoption of Entegra’s offerings in addition it manages the enrollment process, delivers resources to support client activation, and monitors early usage to identify clients needing additional support. You will be responsible for monitoring new client data as well as responding to Service Cases for internal and external sales sources.  The role also supports lifecycle transitions, maintains accurate documentation, and contributes to the development of enrollment playbooks and templates. Ultimately, this position is critical to ensuring a consistent, high-quality experience for new clients and supporting Entegra’s transformation to a data-driven, client-centric model. 

This is a remote position with candidate residing in Eastern or Central time zone!

• Manage client enrollment process from setup to activation 
• Deliver scalable adoption resources (guides, videos, tooltips) 
• Monitor early usage and flag clients needing support 
• Collaborate with internal teams to improve client journey 
• Maintain enrollment documentation and assist with playbooks/templates 

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Strong communication and organizational skills  
• Experience with CEM (CRM) systems and digital engagement tools  
• Ability to manage multiple clients and prioritize effectively  
• Knowledge of client lifecycle management and adoption strategies  
• Analytical skills to track metrics and identify trends 
• Experience in procurement, hospitality, foodservice, SAAS, or related industries preferred
• Advanced proficiency with CRM (CEM), client success, and workflow management platforms  
• Demonstrated ability to develop and deliver training materials or client-facing resources  
• Project management certification or experience leading cross-functional initiatives  
• Previous experience with data analysis, reporting, and client segmentation tools  
• Proven track record of driving client adoption and engagement in a B2B or B2C environment  
• Experience collaborating with sales, marketing, and distribution teams  
• Strong problem-solving skills and ability to adapt in a fast-paced, evolving environment  
• Commitment to continuous improvement and innovation in client experience 

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years