General Manager 1 - Multi-Service

Sodexo is seeking a General Manager 1, Multi - Service for Southern New Hampshire Medical Center, located in Nashua, New Hampshire to oversee the Housekeeping, Patient Transport and Service Response Center at two locations.

This position will work to direct housekeeping, patient transportation and service response operations at Southern New Hamshire Medical Center, a thriving 188 bed acute care hospital, partnering with them to deliver innovative solutions.  Patient Transport experience is strongly preferred. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.

• have exceptional client service mentality and executive presence
• be responsible for driving client and patient satisfaction scores
• provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
• partner with the Environment of Care Committee, Infection Prevention Director and other key members of hospital leadership
• effectively manages the Unit Operating System
• support a diverse and inclusive workforce
• Maintain and inspect transport equipment, as well as related logistics, documentation and reporting
• Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner
• Respond to and/or managing calls through the Service Response Center

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• are leaders who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a housekeeping system
• are an expert in building and maintain strong customer / client relationships
• possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion
• have 3-5 years previous custodial or housekeeping director level experience preferably in a hospital environment
• can analyze data, present and effectively communicate to all levels within the organization related to training, leading committees and change management
• have experience effectively managing projects within agreed upon timelines
• are proficient with computers and other technology
• strong financial acumen and budget management experience

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years