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Director 2 - Facilities Operations

Location US-GA-DULUTH
System ID
984894
Category
Facilities
Employment Status
Full-Time
 
Exempt
Posted Range
$83900 to $127050
Company : Segment Desc
CORPORATE SERVICES SEGMENT (US)
 
Remote

Role Overview

Sodexo is seeking  a strategic, service-focused Director, Facilities Operations II who will be accountable for the full scope of facility management operations across multiple client locations. This role ensures that day-to-day delivery, operational processes, and service standards are fully aligned with client priorities and organizational objectives. The Director applies strong analytical and critical-thinking capabilities to identify operational gaps, interpret business needs, and convert those insights into practical, scalable solutions that enhance performance, safety, efficiency, and overall client satisfaction. Serving as the central operational integrator, the Director bridges internal operating methods with client goals—anticipating issues, shaping proactive strategies, and building repeatable, high-quality processes that sustain long-term success.


Corporate Services 

Sodexo provides our corporate service partners with a diverse range of food services and integrated facilities management possibilities. From restaurants to delivery options, to streamlined operations and cutting-edge technology, Sodexo creates a safe, vibrant, and eco-friendly workplace.  

What You'll Do

Operational Leadership & Strategy

  • Provide strategic and day-to-day leadership across all facility management (FM) service lines, ensuring excellence in safety, compliance, quality, and service delivery.

  • Assess existing operational processes to identify gaps between internal practices and client expectations.

  • Design and execute solutions that close those gaps, driving alignment, efficiency, and consistent operational performance.

  • Collaborate with cross-functional partners (HR, EHS, Finance, Supply Chain, Senior Leadership) to standardize practices that reinforce strong FM outcomes.

Critical Thinking & Problem Solving

  • Evaluate complex operational challenges to identify true root causes rather than surface-level symptoms.

  • Convert business objectives into practical, efficient, and scalable operational strategies.

  • Anticipate future client needs and proactively design solutions before issues emerge.

  • Ensure recommendations reflect FM best practices while aligning with client priorities and contractual commitments.

Client Partnership & Relationship Management

  • Act as a trusted strategic advisor, interpreting client expectations and ensuring FM operations support their broader objectives.

  • Facilitate clear, consistent communication between Sodexo teams and the client to maintain transparency and shared understanding.

  • Champion continuous improvement initiatives that elevate client satisfaction and operational performance.

Team Leadership & Development

  • Strengthen team capability in critical thinking, process alignment, and operational discipline.

  • Foster a culture centered on safety, compliance, accountability, and continuous improvement.

Performance Management & Execution

  • Monitor KPIs, SLAs, and key operational metrics to ensure high performance in work order management, preventive maintenance, asset reliability, vendor performance, and budget adherence.

  • Identify trends, risks, and opportunities for improvement, communicating insights to leadership and the client.

  • Ensure accurate documentation, timely reporting, and effective execution of all operational initiatives.

 

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

  • Bachelor’s degree in a related field or equivalent experience in facility management, operations, engineering, or a comparable discipline.

  • Proven expertise serving as a subject matter expert (SME) in facility operations, with the ability to assess current-state conditions and identify operational, safety, and compliance gaps.

  • Strong analytical skills with experience collecting, interpreting, and synthesizing facility data to build actionable recommendations and operational frameworks.

  • Demonstrated ability to support new business transitions or acquisitions, including evaluating inherited operations and designing scalable, future-state solutions.

  • Exceptional communication and client-facing skills, with the ability to present complex findings and strategic recommendations in a clear, compelling manner.

  • A track record of cross-functional collaboration and the ability to influence stakeholders while driving process alignment, operational excellence, and continuous improvement.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years

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