Environmental Services / Custodial Operations Manager 3

Sodexo is seeking an Environmental Services/Custodial Operations Manager 3 to oversee a high profile, prestigious healthcare account located in Pasadena, CA. 

Huntington Hospital, an affiliate of Cedars-Sinai is a 544-bed, not-for-profit hospital, located in beautiful Pasadena, California.  

This individual will be responsible for quality assurance checks, conducting new hire orientation over multiple departments (EVS, Transport and Food), training frontline staff, safety training, ensuring safety and sanitation protocols are met, and utilizing our SMS program to effectively manage our day-to-day operations. We are looking for candidates with experience in environmental services, food, training/managing employees, departmental new hire orientations, knowledge of joint commission requirements, managing budgets, knowledge of infection prevention protocols and be able to multi-task in a fast-paced environment. This individual will be responsible for overseeing 50 Sodexo non-union employees and report to General Manager.  CHESP certification and healthcare experience is strongly preferred.  

• conduct new hire orientation, and training across multiple departments
• be responsible for driving client and patient satisfaction scores;
• provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
• work with the Environment of Care Committee and Infection Prevention Director;
• effectively manages the Unit Operating System; and/or
• support a diverse and inclusive workforce.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• experience maintaining and conducting training programs across multiple departments. 
• experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;
• experience driving customer service and/or guest satisfaction results in a healthcare environment;
• strong leadership skills and can work independently to drive compliance and reach project target dates of completion;
• ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
• experience effectively managing projects within agreed upon timelines;
• a results and safety driven mindset.
• experience with vendor and contract management, as well as union and contract negotiations;
• experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• 3-5 years previous operations management experience in a hospital, healthcare experience 
•  strong financial acumen and budget management experience; 
• proficiency with computers and other technology; and
• the ability to speak Spanish (preferred) will assist in managing this workforce.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years of work experience in Housekeeping, Environmental or Custodial Services