Patient Experience Manager 4

Apply today to be part of a team that makes every moment matter, while transforming the patient experience!

Sodexo is seeking a Patient Experience Manager 4 to join our healthcare segment in Michigan.  As part of our healthcare operations team, you will serve as a subject matter expert (SME) in patient food service, driving satisfaction, compliance, and operational success.

A valid driver’s license and acceptable driver’s license record check is required. 

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being

• Lead and manage Sodexo’s Patient Meal Programs and service standards across the hospital.
• Partner with hospital leadership and Sodexo managers to develop and execute action plans that elevate patient satisfaction scores.
• Conduct rounding, surveys, and assessments to monitor service quality and identify opportunities for improvement.
• Train and mentor frontline staff and managers on Healthtouch, service tools, and patient engagement practices.
• Collaborate with clinical and operational teams to ensure compliance with Sodexo and hospital standards.
• Serve as a liaison with clients, IT systems, and EMR platforms to support seamless patient services.
• Report on patient satisfaction metrics (Press Ganey, NRC, Experiencia) and implement strategies to improve outcomes.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Strong background in customer service, patient satisfaction, and team leadership
• Experience with HealthTouch, Cbord, Smartsheets, and Microsoft Office Suite a plus
• Proven ability to train, coach, and develop teams to deliver exceptional service
• Excellent communication, problem-solving, and relationship management skills

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement: Bachelor’s degree or equivalent experience
Minimum Functional Experience: 3 years