Director, Sales Operations

Sodexo is seeking a Director of Sales Operations to lead the strategy, development, deployment, and lifecycle management of offers across the organization—with a primary focus, 80%, on accelerating the growth and performance of Sodexo’s InReach Convenience Services business (vending, micro markets, office coffee, and pantry programs) with the other 20% in supporting the commercial brands of Sodexo.

This leader ensures that offers—from initial concept to full-scale rollout—are commercially viable, operationally executable, client-centric, financially sound, and positioned for scalable growth.

A major priority of this role is to build field adoption, strengthen our internal cross-selling engine, support strategy for large national deals, expand strategic sales partnerships, and lead the creation of financial deal structures that support both new business and retention.

The Director will collaborate cross-functionally with Business Development, Operations, Marketing, Finance, Technology, and Client teams to ensure all offers are market-ready and consistently executed across regions.

Field Enablement & Adoption

• Develop and execute enablement plans to grow InReach through vending, micro markets, office coffee, and pantry services.
• Support the strategy and readiness required to win large InReach deals, including offer positioning, value engineering, pricing frameworks, and competitive storytelling.
• Create and guide financial deal structures for strategic new business and retention—including revenue share models, reinvestment proposals, and pro forma guidance.
• Deliver collateral for every stage of the sales funnel—awareness, consideration, proposal—using branded templates, differentiators, and activation materials.
• Build tools, calculators, playbooks, checklists, and FAQs to support activation across sales, solutioning, operations, and commercial finance.
• Partner with Sales Leadership & Marketing to launch campaigns, promotions, and market outreach tied to InReach growth strategies.
• Grow and support strategic sales partnerships to enhance differentiation, unlock co-marketing opportunities, and support national scalability.

InReach Cross-Sell Leadership

• Own and lead the cross-sell process between InReach and internal Sodexo segments (Corporate Services, Healthcare, Campus, Education, and others).
• Build the workflows, communication paths, and enablement materials that ensure every eligible client is evaluated for InReach opportunities.
• Equip segment sellers with turnkey content, playbooks, and client-ready narratives tailored to each vertical.
• Partner closely with Sales Ops, Account Management, and Finance to ensure accurate opportunity routing, visibility, and attainment alignment.
• Track cross-sell performance and provide insights to leadership on trends, pipeline influence, and incremental growth

Cross-Functional Leadership & Governance

• Partner with marketing, sales, finance, operations, product, and legal teams to build market-ready, operationally feasible, and financially aligned solutions.
• Work closely with Finance to develop sustainable deal structures, ROI models, and strategies that support long-term client retention and profitable growth.
• Represent offer activation strategy in executive forums, providing insights, recommendations, and decision support.
• Serve as the organizational connector between InReach, onsite segments, and enterprise functions.

Brand Commercialization Support

• Support the commercialization and execution of Sodexo’s branded concepts by translating brand strategy into operational guidance, activation plans, and field-ready resources.
• Support the development and refinement of Sodexo’s brand frameworks, ensuring offers reflect clear brand identity, narrative, and positioning.
• Collaborate with Marketing and Offer Development to ensure brand standards, messaging, and visual elements are consistent across all materials.
• Support pilot sites and early adopters in deploying branded experiences, gathering insights that inform refinement and scaling.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Leadership experience in convenience services, multi-unit operations, foodservice, hospitality, or program/offer management.
• Proven ability to create and execute sales/field enablement strategies that drive adoption and revenue growth.
• Experience partnering with sales to develop messaging, tools, training, pricing models, and proposal content.
• Experience developing financial deal structures for multi-site or strategic clients preferred.
• Strong influence and communication skills; excellent presenter to executive and field audiences.
• Ability to translate strategy into operational execution, financial models, and clear implementation guidance.
• Strong project management and change management capabilities—able to coordinate complex workstreams.
• Commercially minded with strong analytical, financial, and problem-solving abilities.
• Demonstrated success deploying programs or offers at scale across multiple regions or segments.
• Experience supporting cross-sell or partnership-based sales models preferred.
• Commitment to diversity, equity, and inclusion in client interactions and team engagement.
• Excellent organizational, planning, and budget management skills.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 7 years
Minimum Functional Experience – 7 years