Lead Healthcare Excellence in the Heart of Harlem: Elevate the Patient Journey.
Sodexo is seeking a highly motivated, organized, and service-oriented Patient Services Manager 2 to join our leadership team at Harlem Hospital. As part of the NYC Health + Hospitals system, this facility is a cornerstone of the community, and we are looking for a leader who is passionate about delivering high-quality, compassionate care.
In this role, you will lead a dedicated team to ensure that every patient receives exceptional food and nutrition services. If you are a strategic leader who thrives in a fast-paced, urban healthcare environment and has experience managing unionized teams, we want to hear from you.
The Patient Services Manager 2 will manage daily operations for patient food services, focusing on efficiency, quality, and service excellence. Core duties include:
Daily Meal Service Oversight: Ensure flawless execution of all patient meal services, adhering strictly to dietary, safety, and sanitation standards (HACCP).
Team Leadership & Labor Management: Directly manage, train, and motivate a large team of union employees, including staff scheduling, performance management, and maintaining positive labor relations in a complex environment.
Patient Experience: Drive initiatives to continuously improve patient satisfaction scores, focusing on accuracy, speed of service, and compassionate delivery.
Operational Control: Oversee purchasing, inventory management, and waste reduction to meet budgetary and financial performance goals.
Quality Assurance: Conduct regular inspections and audits to maintain the highest standards of food quality, presentation, and service delivery.
Flexibility: Must be available to work hours that vary based upon the needs of the business, including potential evenings, weekends, and holidays.
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
More extensive information is provided to new employees upon hire.
Qualifications:
Minimum of 2+ years of supervisory or management experience in high-volume food service, preferably within a hospital, healthcare, or large institutional setting.
Proven ability to lead and manage a unionized workforce is highly preferred.
Exceptional organizational skills and demonstrated expertise in staff scheduling, labor management, and inventory control.
Strong focus on customer/patient satisfaction and service recovery.
Working knowledge of food safety regulations (HACCP) and dietary guidelines.
Associate's degree in Food Service Management, Hospitality, or a relative experience is a plus.
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.