Inspire Patient-Centered Care at Greenwich Hospital
Sodexo is seeking a Patient Experience Manager 1 to join our team at Greenwich Hospital in Greenwich, Connecticut. Reporting to the Patient Experience Manager 2, you will be dedicated to enhancing the patient journey by ensuring excellence in food and nutrition services, hospitality, and service delivery. As a Subject Matter Expert (SME) in patient services, you will drive satisfaction, compliance, and operational success in a premier healthcare setting.
Why Sodexo?
At Sodexo, we believe in creating a culture of care, inclusion, and innovation. As a Patient Experience Manager, you’ll have the opportunity to make a meaningful impact on patient lives while advancing your career in healthcare operations. We offer competitive compensation, benefits, and professional development opportunities.
Join us in transforming the patient experience at Greenwich Hospital. Apply today to be part of a team that makes every moment matter.
Partner with hospital leadership and Sodexo managers to develop and execute action plans that elevate patient satisfaction scores.
Conduct rounding, surveys, and assessments to monitor service quality and identify opportunities for improvement.
Train and mentor frontline staff and managers on HealthTouch, service tools, and patient engagement practices.
Collaborate with clinical and operational teams to ensure compliance with Sodexo and hospital standards.
Serve as a liaison with clients, IT systems, and EMR platforms to support seamless patient services.
Report on patient satisfaction metrics (Press Ganey, NRC, Experiencia) and implement strategies to improve outcomes.
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
More extensive information is provided to new employees upon hire.
2+ years of healthcare operations or patient services management experience.
Strong background in customer service, patient satisfaction, and team leadership.
Experience with HealthTouch, Cbord, Smartsheets, and Microsoft Office Suite a plus.
Proven ability to train, coach, and develop teams to deliver exceptional service.
Excellent communication, problem-solving, and relationship management skills.
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Minimum Education Requirement - Associate's Degree or equivalent experience