Environmental Services / Custodial Operations Manager 3

Sodexo is seeking an Environmental Services Operations Manager 3 for Appalachian Regional Healthcare System ARH.  ARH, a not-for-profit health system, operates 14 hospitals and is the largest provider of care, the single largest employer in southeastern Kentucky, and the third-largest private employer in southern West Virginia. This position will need to be available to travel to provide support to the Environmental Services teams throughout the system as needed, must be flexible for shifts and locations.

This requires flexibility with both travel and various shifts, including some weekends and holidays, that this role will support. Requires supervisory/management experience, proven verbal, written and computer skills, technical skills in Environmental Services.  The ideal candidate will assist in driving patient satisfaction, implementing and maintain SMS, and help fill management vacancies. 

Must have great organizational and time management skills and a strong understanding of customer service.   Previous experience in hospitality service is ideal to support Healthcare departments.   Experience in supervising a diverse employee population while providing excellent customer service is key to this role.  

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.

• be responsible for driving client and patient satisfaction scores
• provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
• work with the Environment of Care Committee and Infection Prevention Director
• effectively manages the Unit Operating System
• support a diverse and inclusive workforce

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system
• have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred
• possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion
• can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
• have experience effectively managing projects within agreed upon timelines
• are results and safety driven

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years of work experience in Housekeeping, Environmental or Custodial Services