Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.
Sodexo’s Campus Segment is seeking a General Manager 1– Conference Center for Conference and Events at Hobart and William Smith Colleges, located in Geneva, NY. As the senior-most leader for this one-client account, the General Manager plans, organizes, staffs, and directs a wide range of services including sales and marketing, conference services, food and beverage, front office, housekeeping, laundry, transportation, engineering, conference planning, audiovisual technology, accounting and finance, and human resources.
This role manages the client relationship daily, ensures customer satisfaction, maintains strong public relations, and leads through a team of managers while ensuring accountability for the contract.
Located on the shore of Seneca Lake in the Finger Lakes wine region, Events on Seneca offers a premier conference, wedding, and event destination with unique housing accommodations, diverse event spaces, top-notch dining services, and facilities equipped with the latest technology. Nearby attractions include New York State Parks, fishing, boating, hiking and biking trails, public golf courses, and the Finger Lakes wine trails.
Direct all contract management service operations for Conference and Events, including meeting management and external guest lodging
Plan, organize, staff, and lead multiple service areas:
Sales & marketing
Conference services
Food & beverage
Front office & guest services
Housekeeping & laundry
Transportation & engineering
Audiovisual technology
Accounting & finance
Human resources and management team development
Manage daily client relationships, ensuring customer satisfaction and strong public relations
Oversee managers and staff, ensuring contract compliance
Drive sales and revenue initiatives
Manage overall business operations, resource allocation, and operational standards
Lead communication processes and ensure alignment with Sodexo procedures
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
More extensive information is provided to new employees upon hire.
Competencies
Budget alignment & financial acumen
Business development
External awareness & market intelligence
Guest relations knowledge
Interpersonal relations
Operations standards knowledge
Resource allocation
Self-development
Talent management & development
Communication skills
Ideal Candidate Experience
Oversight of day-to-day operations and delivery of high-quality service
Experience selling events
Achieving company and client financial targets and goals
Developing and maintaining client and customer relationships
Developing, updating, and executing strategic plans
Creating a positive environment and exceeding established standards
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 5 years
Minimum Functional Experience - 5 years of work experience in hospitality services including hotel management, conference center services, food services, etc.