The Program & Innovation Director shapes the future of workplace experience for one of Sodexo’s most strategic global clients. This role sits at the intersection of program design, innovation, storytelling, concept development, graphic design, and user engagement—ensuring great ideas are clearly designed, well understood, and adopted at scale.
You’ll play a key role in defining how thousands of people interact with programs, services, and experience touchpoints every day. That means exploring emerging trends, translating insights into scalable solutions, and partnering closely with cross‑functional teams to bring bold ideas to life. You’ll look across the full ecosystem—services, environments, digital and physical touchpoints—and identify opportunities to elevate, streamline, and innovate.
As part of our team, you’ll champion new ideas, elevate the user experience, and introduce fresh thinking that reimagines how people connect with programs in the workplace. Your work will influence everything from program frameworks to service models to the way our brand identity shows up across the client’s operations. You’ll also bring strong visual communication skills—designing compelling concepts, creating clear and engaging graphics, and developing toolkits that help teams understand and execute the vision.
This is a strategic, creative leadership role—not an operational one. You’ll bring design thinking, visual storytelling, concept design, graphic design capability, and program clarity to a complex, multi‑region environment.
Design and evolve large‑scale programs by translating insights, trends, and client priorities into clear, scalable solutions
Lead innovation initiatives that identify opportunities across services, environments, and user touchpoints and turn bold ideas into actionable concepts
Create compelling narratives and visual tools—storytelling, graphics, decks, and toolkits that drive understanding, alignment, and adoption
Partner cross‑functionally with client teams, operators, designers, and SMEs to refine concepts and ensure programs land successfully across regions
Establish program clarity and standards through frameworks, documentation, and guidelines that ensure consistency and ease of implementation
Champion user experience by evaluating current‑state interactions and shaping future‑state experiences that are intuitive, engaging, and impactful
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
More extensive information is provided to new employees upon hire.
A strong background in program design, innovation, or experience strategy, ideally in complex or multi‑region environments
Proven ability to turn insights, trends, and user needs into clear, scalable programs and concepts
Exceptional visual storytelling and communication skills, including concept design, graphic design, and the ability to create compelling decks and toolkits
Experience partnering across cross‑functional teams—operators, designers, client partners, and SMEs—to refine ideas and drive adoption
Strength in narrative development, simplifying complexity, and helping diverse audiences understand and champion new programs
A creative, strategic mindset with the ability to identify opportunities, challenge assumptions, and introduce fresh thinking that elevates the user experience
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 5 years
Minimum Functional Experience - 5 years experience in developing and implementing organizational efficiency initiatives