Patient Services Manager 1

Lead with purpose and make a meaningful impact on patient experience in a fast-paced healthcare environment.

Sodexo is seeking a Patient Services Manager 1 to support patient dining operations at Clara Maass Medical Center, a 465-bed acute care hospital serving the Belleville community.

Why This Role Stands Out

• Work in a high-volume acute care hospital environment
• Lead a team of approximately 30 union frontline employees
• Make a direct impact through patient interaction and service recovery
• Gain valuable experience within a large healthcare system

This is a unique, time-sensitive opportunity to join the team and contribute to patient care excellence during a period of transition.

As the Patient Services Manager 1, you will play a key role in delivering high-quality patient dining services:

• Oversee daily operations of the Expressly for You (EFY) patient dining program
• Manage the tray line, meal assembly, and delivery process
• Conduct daily patient rounding to ensure satisfaction and resolve concerns
• Supervise and support frontline teams and patient experience ambassadors
• Ensure tray accuracy, test trays, and host audits are completed consistently
• Act as a liaison between patients, nursing staff, and food service teams
• Utilize computerized meal ordering systems and support menu/program updates
• Coordinate with Registered Dietitians on nutritional needs and system changes
• Support ordering and stocking of nutritional supplements

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• 1–2 years of food service management experience in a healthcare setting
• Experience working in a union environment (preferred)
• Strong customer service and patient-focused mindset
• Ability to lead and develop teams in a fast-paced environment
• Experience with meal ordering systems (HealthTouch, Epic preferred)
• Strong communication, organization, and problem-solving skills

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience