Global Client Partner, Digital Experience

We are seeking a senior digital leader and trusted client advisor to lead the digital experience for one of the world’s most innovative high‑tech clients. This role sits at the intersection of technology, data, and consumer‑facing experiences, shaping how digital tools enhance retail operations, employee experience, and customer engagement across a global portfolio.

You will serve as the primary digital experience owner for all client and customer focused onsite solutions on the account—partnering closely with client executives and Sodexo leadership to translate fast‑moving business priorities into scalable, high‑impact digital outcomes. The ideal leader thrives in agile environments, brings a startup mindset, and is known for building deep, trusted client relationships while operating at enterprise scale.

Digital Strategy & Client Advisory

• Own and continually evolve the Digital Experience Strategy, aligning with the client’s workplace retail and consumer experience priorities.
• Act as a trusted business and digital advisor to senior client stakeholders, guiding how retail technologies, data, and insights drive operational efficiency and end‑user satisfaction
• Partner directly with client leadership to support evolving retail needs, pilots, and rollouts across regions
• Clearly articulate the value of retail digital platforms—including data‑driven insights, adoption, and performance impact

Technology & Cross‑Functional Leadership

• Serve as the technical lead for all retail digital tools across the account (e.g., ordering platforms, POS integrations, digital signage, analytics, engagement tools)
• Collaborate closely with Operational Leadership, TDDI (Tech, Data, Digital & Innovation), Food SMEs, HSE, HR, Procurement, and Service Activation & Deployment
• Design, own, and oversee the retail digital activation and adoption strategy across the client portfolio
• Identify risks related to scale, change, and adoption—partnering with leadership to adjust strategy in real time

Influence, Execution & Enablement

• Develop and deliver executive‑level digital presentations and demonstrations for technical and business audiences
• Lead business, technical, and people‑related escalations tied to digital capabilities and data opportunities
• Respond to complex technology inquiries, educating and influencing client and internal decision‑makers
• Build and mentor a network of digital and data champions across regions and functions

Continuous Improvement & Market Insight

• Maintain up‑to‑date technical and master‑data documentation for the digital ecosystem
• Gather, document, and share feedback on platforms, features, and enhancements with TDDI partners
• Stay ahead of retail, workplace, and consumer digital trends, integrating insights through Sodexo’s innovation lifecycle
• Establish industry networks to continuously improve digital experience delivery and adoption

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• 10+ years of experience in digital, product, or technology leadership with a strong focus on retail, consumer experience, or frontline digital solutions
• Proven success as a client‑facing leader or advisor supporting senior stakeholders in high‑tech, startup, or innovation‑driven organizations
• Deep understanding of retail digital ecosystems, including ordering platforms, data analytics, employee/consumer engagement tools, and operational technology
• Demonstrated ability to lead in fast‑paced, agile, and matrixed environments
• Exceptional relationship‑building, communication, and executive‑presence skills
• Experience driving global adoption of digital solutions across diverse sites or regions
• Strategic thinker with a hands‑on, outcomes‑oriented mindset
• Strong storytelling and executive presentation capabilities
• Based in New York City region, with flexibility to engage globally

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement: Bachelor's Degree or equivalent experience
Minimum Management Experience: 10 years
Minimum Functional Experience: 10 years