Retail Manager 3

Success is yours when you collaborate and work hard in our team-based culture.

Sodexo’s Campus Segment is seeking an experienced Retail Manager 3 to join our team at The College of New Jersey (TCNJ), located in Ewing near Trenton. This is a year-round opportunity supporting a large, high-profile university dining programs.

Reporting to the Operations Manager, the Retail Manager oversees a late-night food court and two busy café locations, totaling $2M in annual volume. This role requires a dynamic leader with a passion for high-quality service, team development, and operational excellence.

You will lead the daily operations of Traver Wolf Café, the Library Café (Starbucks-concept), and the SOE Café—three unionized locations serving a diverse campus community. This position is ideal for a high-energy, creative, and innovative manager who excels in fast-paced, high-volume environments.

The College of New Jersey (TCNJ),  is one of the most selective and respected public institutions in the region. With one of the highest four-year graduation rates for public colleges nationwide, TCNJ is consistently recognized as a top-value institution by Money and U.S. News & World Report. Serving this academically driven and engaged campus community offers a rewarding opportunity to contribute to a premier dining program.

• Oversee and manage daily operations for three campus retail dining locations.
• Lead and develop a large hourly team within a union environment.
• Ensure exceptional customer service, food quality, and operational standards.
• Maintain strong financial performance, including labor management, food costs, and weekly P&L oversight.
• Support and execute coffee bar and barista operations (Starbucks-style environment).
• Ensure compliance with food safety and physical safety programs.
• Implement creative dining programs and promotions to engage the campus community.
• Build and maintain strong client, student, and customer relationships.
• Foster a positive, inclusive, and high-performing team culture.
• Ensure all Sodexo standards, policies, and expectations are met or exceeded.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Prior experience in high-volume university dining, retail food service, or similar environment.
• Proven ability to manage and develop large teams; union experience a plus.
• Strong financial acumen, including P&L, forecasting, labor management, and KPI tracking.
• Excellent communication, leadership, and project management skills.
• Experience overseeing multiple dining venues simultaneously.
• Coffee bar / barista experience strongly preferred.
• Ability to thrive in a fast-paced, late-night retail environment.
• A self-starter with high energy, creativity, and commitment to operational excellence.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations