Food Operations Manager (Healthcare)

Make an Impact on the Patient Experience as a Food Operations Manager (Healthcare)

Sodexo is seeking a Food Operations Manager (Healthcare) to join our team at Yale New Haven Hospital – York Street Campus in New Haven, Connecticut, a nationally recognized academic medical center known for excellence in patient care and innovation.

This is an exciting opportunity for a service-driven leader to oversee patient service operations, support diet office and menu operations, and help elevate the patient dining experience in a complex healthcare environment. This role partners closely with Patient Experience Managers, clinical teams, and frontline staff to drive operational excellence, patient satisfaction, and regulatory success.

If you are passionate about healthcare dining, patient-centered service, and leading teams to excellence, we invite you to apply.

• Lead and support daily patient services operations, ensuring high-quality meal service and operational consistency
• Oversee diet office operations, menu processes, and support specialized diet compliance
• Evaluate and develop service levels across the Patient Services Program to exceed patient and customer satisfaction goals
• Support Sodexo’s Patient Dining Program, including daily meal rounding and service recovery efforts
• Collaborate with clinical, food service, and interdisciplinary teams to enhance the patient experience
• Perform tray assessments to ensure food quality, presentation, and meal accuracy
• Drive achievement of key performance indicators (KPIs), budget adherence, and operational goals
• Support successful Gold Checks, regulatory inspections, and audit readiness
• Provide direct supervision, coaching, and development of frontline hourly employees
• Foster a culture of compassion, accountability, and service excellence through Sodexo CARES behaviors

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Strong leadership and communication skills with the ability to maintain high standards and implement policies effectively
• Passion for delivering an exceptional patient and customer experience
• Experience in healthcare food service or patient dining operations
• Knowledge of nutrition, therapeutic diets, and diet office functions
• Experience collaborating with nursing and interdisciplinary teams
• Strong people leadership skills with experience developing and engaging frontline teams
• Ability to manage multiple priorities in a fast-paced healthcare environment

Preferred Qualifications:

• Oversight of diet office operations preferred

• Experience with patient satisfaction initiatives, meal rounding, and service recovery preferred

• Healthcare management experience strongly preferred

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.