Area General Manager

Location US-MA-BRAINTREE
System ID
988071
Category
General Management
Employment Status
Full-Time
 
Exempt
Posted Range
$120190 to $155540
Company : Segment Desc
HOSPITALS
 
On-Site

Role Overview

Sodexo is seeking an Area General Manager – Food Service to provide strategic, operational, and financial leadership for food service operations at ENCOMPASS HEALTH Braintree, with additional oversight of a smaller affiliated unit in Framingham, MA. This role leads a large, diverse healthcare food service operation with approximately 40 direct reports, ensuring excellence in patient dining, regulatory compliance, and team engagement. A primary focus of this position is driving increased patient satisfaction and patient experience scores through service excellence, staff development, and continuous quality improvement.

What You'll Do

  • Provide overall leadership and direction for food service operations across two healthcare locations, with primary responsibility for the Braintree campus.
  • Lead, coach, and develop a management team and frontline staff of approximately 40 direct reports, fostering a culture of accountability, engagement, and service excellence.
  • Drive improvements in patient satisfaction and patient service scores, partnering closely with clinical leadership and hospital stakeholders.
  • Ensure high-quality patient dining programs that meet clinical, nutritional, and service expectations.
  • Manage financial performance, including labor, food costs, operating budgets, and forecasting.
  • Maintain full compliance with all healthcare regulatory standards, including sanitation, food safety, infection control, and Sodexo policies.
  • Build strong client relationships with ENCOMPASS HEALTH leadership, serving as a trusted operational partner.
  • Lead performance improvement initiatives, quality audits, and operational reviews across both locations.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

  • Strong background in Food Service management required.
  • Sodexo experience preferred, with demonstrated success in multi-unit or large-site operations.
  • Healthcare food service experience strongly preferred, including patient dining and regulatory environments.
  • Proven experience leading large teams (30+ direct or indirect reports).
  • Demonstrated success improving patient satisfaction, service culture, and quality metrics.
  • Financial acumen with experience managing budgets, labor control, and cost optimization.
  • Excellent leadership, communication, and client relationship management skills.
  • Ability to effectively manage priorities across multiple locations.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years

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