Retail Dining Manager

Lead Retail Excellence at Penn State Health – Milton S. Hershey Medical Center

Do you have a passion for helping others and delivering exceptional customer service?

Sodexo is seeking a Retail Dining Manager to join our team at Penn State Health Milton S. Hershey Medical Center in Hershey, Pennsylvania.

This is an exciting opportunity for a hands-on retail leader to support a high-profile healthcare environment while leading daily operations, driving sales performance, and developing a strong frontline team. In this role, you’ll help create an exceptional guest experience while supporting a positive, service-driven culture.

As part of Sodexo’s healthcare team, you’ll play an important role in enhancing the experience of patients, visitors, and staff through quality retail dining services.

Apply today and bring your passion for people, service, and leadership to Sodexo. 

• Lead and support daily retail operations in a fast-paced healthcare environment
• Manage cash positions, balancing registers and supporting bank deposit processes
• Drive sales growth and support achievement of operational and financial goals
• Train, coach, and develop frontline associates while fostering engagement and growth
• Support food and beverage service execution while ensuring quality and service standards
• Address customer concerns and support an exceptional guest experience
• Promote a positive and productive work environment focused on teamwork and accountability
• Support compliance with food safety, sanitation, and company standards
• Assist with scheduling, labor management, and day-to-day operational priorities

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

The ideal candidate will have:

• Leadership experience in retail food service, hospitality, or coffeehouse operations
• Strong supervisory skills with the ability to engage and develop teams
• Passion for customer service and delivering a high-quality guest experience
• Ability to multitask and succeed in a high standards-driven environment
• Strong organizational and problem-solving skills
• Flexibility and willingness to take on additional responsibilities as needed
• Proficiency in Microsoft Office (Excel, Outlook, Word) and comfort with retail systems and reporting tools

Preferred Qualifications:

• Experience in high-volume retail or branded coffee concepts preferred

• Experience with cash controls, sales goals, and team development strongly preferred

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - High School Diploma or GED or Equivalent
Minimum Management Experience - 1 year