Retail Manager 3

Lead the Retail Experience—Inspire Teams, Elevate Results 

Sodexo Campus Dining is seeking a Retail Manager 3 to join our dynamic team at SUNY Oneonta in Oneonta, NY. This mid-sized public university serves approximately 6,500 students and is consistently recognized for academic excellence and value.

In partnership with Oneonta Auxiliary Services (OAS), Sodexo has proudly supported campus dining since 1999 as a showcase account. This role offers an exciting opportunity to lead within a vibrant, high-volume dining program that includes residential dining, retail venues, catering, and a full-service bakery.

The Retail Manager 3 will play a key leadership role in overseeing daily retail dining operations, ensuring exceptional customer experiences, strong financial performance, and continued client satisfaction.

• Lead and oversee daily operations across multiple retail dining locations, ensuring quality, consistency, and efficiency
• Supervise and develop frontline teams, including unionized staff and student employees
• Drive an exceptional customer experience through innovation, engagement, and service excellence
• Manage food production processes including menu execution, ordering, inventory, and food safety compliance
• Ensure adherence to all Sodexo standards, branded concepts, and regulatory requirements (HACCP, safety, quality assurance, EcoSure)
• Support financial performance through cost controls, labor management, and operational efficiencies
• Collaborate with campus partners and clients to enhance dining programs and maintain strong relationships
• Implement continuous improvement initiatives and communicate operational goals to the team

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Experience in retail dining, food service, or hospitality management—preferably in a high-volume or campus environment
• Strong leadership skills with experience managing diverse teams, including unionized employees
• A passion for delivering exceptional customer service and enhancing the student dining experience
• Solid understanding of food safety standards, compliance, and operational best practices
• Financial acumen with experience managing budgets, labor, and food costs
• Excellent communication skills and the ability to build strong client and team relationships
• A hands-on, collaborative leadership style with a focus on team development and engagement

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations