Sodexo is seeking an Environmental Services / Patient Experience Manager for a 250-bed healthcare account, Jefferson Washington Township Hospital, located in Turnersville, N.J. Looking for a manager with exceptional customer service skills, great employee relations and knowledge of patient interviewing, black light and quality assurance inspections. This manager will have direct oversight of our Patient Experience Program serving as a working manager providing patient /family member interviews, serving as a liaison coordinating requests from patients to enhance their patient experience, conducts routine inspections to ensure cleaning excellence, observes safety guidelines and coordinates education to our EVS employees in the field to deliver excellent customer service. This is a first shift position that does cover weekends and holidays on rotating basis.
This Manager will be part of our Sodexo Healthcare Environmental Services/Housekeeping team working to direct housekeeping operations at our location, partnering to deliver innovative solutions. Our team has the responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.
Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
More extensive information is provided to new employees upon hire.
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment