Lead Strategic Food Service Operations at Medstar Health
Sodexo is seeking a Client Executive 2 – Healthcare Food Services to support operations within the Medstar Health System based in the Baltimore, MD area. At MedStar Health, we offer easy access to great health care in Maryland, Virginia, and Washington, D.C., via our 10 hospitals and more than 300 other care locations. We’re also committed to advancing your care by continuously learning and applying new knowledge. We help our patients and their families feel understood, appreciated, and confident in their care.
This is an excellent opportunity for a self-driven leader who is passionate about building high-performing teams, driving operational and financial success, patient experience and developing strong client relationships that support long-term growth and retention.
As the Client Executive II, you will serve as a trusted advisor to the client and play a critical role in delivering operational excellence and strengthening Sodexo’s partnership within the health system.
Key responsibilities include:
Oversee food service operations at Medstar Health locations
Deliver operational excellence by meeting Sodexo service commitments that are Predictable, Reliable, and Repeatable
Ensure successful execution of contractual obligations, KPIs, and performance standards
Coordinate and direct all account activities including financial performance, policy compliance, and employee development
Build and maintain strong relationships with hospital leadership and key stakeholders
Partner with Sodexo senior leadership to support client retention and growth initiatives
Develop and manage annual business plans and budgets in collaboration with finance leadership
Monitor financial performance and drive strategies to maintain strong fiscal outcomes
Lead and develop frontline leaders and management teams to ensure strong operational performance
Identify opportunities for business development and growth within existing client relationships
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
More extensive information is provided to new employees upon hire.
The ideal candidate will bring strong healthcare food service leadership experience along with a proven ability to manage complex operations and unionized workforces.
This leader must have demonstrated success in:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 7 years
Minimum Functional Experience – 7 years